Our commitment to privacy
Tata Communications Limited and its subsidiaries (collectively "Tata Communications") are committed to protecting the privacy of our customers and visitors to the Tata Communications trueroots™ website ("Site"). To accomplish this, we have implemented a comprehensive online privacy policy (“Privacy Policy”) that governs all information collected on or submitted to our Site. To make this Privacy Policy easy to find, we make it available on the trueroots™ homepage and at every point where we request information that could personally identify you (“Personal Information”). By accessing, browsing or using the Site, you acknowledge that you have read, understand, and agree to the terms and conditions of this Privacy Policy. In addition, you acknowledge that you have read, understand, and agree to our Terms of Use, available online at http://www.tatacommunications.com/terms.asp , as well as our Acceptable Use Policy, available online at http://www.tatacommunications.com/disclaimer.asp, and included by reference as part of this Privacy Policy. If you do not agree to these terms and conditions, please do not access, browse, or use the Site.
The information we collect and how we use it
1.Non-Personal and Aggregated InformationCollected Automatically. When you visit our Site, our Web servers automatically collect general statistical information about your visit such as your domain name (e.g., aol.com, tatacommunications.com), the name of the Web page from which you entered our Site, which pages you visit on our Site, and how much time you spend on each page. We use these statistics to monitor the Site's performance and to make it easier for you to use. None of this information is associated with you as an individual. Tata Communications uses cookies to collect this type of information in order to enhance your online experience by: (1) ensuring that you see the correct products and pricing applicable to the country in which you live; (2) managing the number of advertisements you see to avoid over-delivery of the same message; and (3) tailoring advertisements to better match your interests and preferences. For more information about cookies, see the section “What About Cookies?” below.
On occasion, Tata Communications shares non-personal aggregated information with non-Tata Communications companies in order to assess the results of a promotion or event. This information is used in the aggregate only, and does not contain any information that would personally identify you.
2.Personal Information That You Choose to Submit. Tata Communications may collect Personal Information such as your name, address, and e-mail address when you knowingly provide it to us. In addition, Tata Communications may collect other information provided by you, such as your credit card number and billing address, when you set up an online account, purchase services online, or enter a contest. Anytime you submit Personal Information for a specific purpose using the Site, your information is used for that purpose only, unless you consent otherwise or as required by law. When you submit Personal Information to Tata Communications on this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in another country, which may not provide privacy protections similar to those your country provides.
When you choose to register with the Site, we request that you provide accurate contact information and preferences to help us better serve you. You will always retain the option to choose whether you receive company and product information, special offers, and in some cases, newsletters. You may be given the option to register a profile with us and create a “My Account” page online for your convenience If you choose to create an account we will store your name, purchase history and billing information to make it easier for you to shop and purchase from us in the future using the “My Account” interface.
If you choose to use an available referral service to tell a friend about our site or a specific product or service, we will ask for your friend's name and email address. We will then send your friend a one-time email regarding our site or the featured product or service. Tata Communications uses this information for purposes of sending this one-time email and tracking the success of the referral service.
In many cases, you choose the amount of Personal Information you supply to us through the Site. There may be instances where some of the information we ask you to provide is identified as mandatory and some as voluntary. In such cases, if you do not provide mandatory Personal Information with respect to a particular activity, you will not be able to engage in that activity.
We do not sell or disclose Personal Information obtained online about our visitors or customers to anyone outside of Tata Communications unless: (1) you specifically authorize Tata Communications to share your information with another company; (2) such disclosure is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site; (3) such disclosure is necessary to protect the safety of customers, employees, or property; or (4) we are sharing data with our authorized vendors, contractors and agents, only to the extent necessary for them to perform their work, in order that Tata Communications can carry out certain functions in marketing and delivering services to you.
If you provide Personal Information at an event Tata Communications sponsors with another company, or if you register on a co-sponsored website, or if you have elected to participate in an affinity program (such as airline miles), you may be providing your Personal Information to the co-sponsor as well as Tata Communications. Review the privacy statement at the event or on the co-branded or affinity site to learn how the other company uses your Personal Information. All Personal Information that Tata Communications receives as a result of its participation in such a program will be treated in accordance with this Online Privacy Policy.
What about “cookies?”
The term "cookie" refers to files that are transferred from a website to your computer's hard drive. The purpose of cookies is to enable us to track your activities on our Site. Cookies help us remember who you are. They work in the same fashion as the clerk in a store you visit on a regular basis. The store clerk may not know your name, but he or she recognizes that you have been in the store before and may remember what you usually purchase while you are in the store. Cookies permit us to gain the same kind of information about you and enable us to provide you with more efficient and personalized service. For example, for websites that require registration, a cookie file can be stored on your computer enabling you to skip the registration process on subsequent visits. Cookies are also frequently used to track the progression of a customer engaged in an online purchase to ensure that the transactional information remains intact.
Some versions of Web browsers allow you to decide whether or not to accept cookie files and some programs notify you when a Web site is about to deposit a cookie file on your hard drive. If you decide not to accept cookies, you may not be able to successfully navigate some portions of a website.
You can check your hard drive for cookie files. For PC's, look for "cookies.txt" files on your hard drive. On a Macintosh, look for "magic cookies." There are software programs available ("cookie cutters" and "anonymizers") that allow you to selectively edit cookie files.
Tata Communications uses cookie files for online purchasing and the customized presentation of Web pages. We do not use cookies to retrieve information from your computer that was not originally sent in the cookie, nor do we use information transferred through cookies for any promotional or marketing purposes, except as expressly set forth in this Privacy Policy.
WHO WE SHARE IT WITH
We may share non-personal, aggregated information with our customers, partners, and advertisers. Aggregated information is not linked to any Personal Information.
Unless we have your permission or are required by law, we only share the Personal Information you provide through our Site with Tata Communications affiliates and/or business partners that are acting on our behalf. Tata Communications reserves the right to disclose customer information to the extent authorized by law. We make every reasonable effort to ensure that such Tata Communications affiliates and business partners, including those in other countries, protect your Personal Information consistent with our Privacy Policy and applicable law.
Tata Communications works with third parties to research certain usage and activities on our Web site on our behalf. Some third parties utilize Web beacons to conduct this research. Information collected through Web beacons helps us to identify user demographics and usage patterns to improve our measurements, reporting, and the effectiveness of our marketing efforts. Information recorded through Web beacons is aggregated and then shared with Tata Communications. No personally identifiable information about you is shared by these third parties with Tata Communications as a result of this research. If you prefer not to participate in the Web beacon research on the Tata Communications Web site, please visit each of the third party's Web sites individually in order to opt out.
We do not send unsolicited e-mail to you or other visitors to our Site. We use e-mail to respond to e-mail messages from you, to confirm product or service orders placed online and to engage in other communication that you have authorized or that we have determined necessary to more effectively serve you. At any time you may elect to not receive marketing e-mail messages (“opt out”). You may opt out at any time after your initial registration by selecting the opt-out option in the e-mail message itself. You may update your Personal Information at any time by updating your account or your profile within the “My Account” application.
Tata Communications strives to continuously improve our customers' online experience by providing them with the latest information about the benefits of Tata Communications products and services and in other circumstances described below. We may provide this information in any number of ways, including e-mail messages to our customers, online visitors and others who have provided their e-mail address to us. Unless you have chosen to opt out of e-mail messages from Tata Communications, we may send you e-mail messages to: (1) conduct online surveys; (2) provide marketing information about Tata Communications products and services; or (3) provide information to those who have voluntarily provided their e-mail addresses to third parties in order to receive promotional material.
In the following situations, Tata Communications reserves the right to communicate through e-mail with online users, including those who have opted out of receiving solicitation-based e-mails, to: (1) notify customers about service or product changes; (2) respond to an online user's e-mail inquiry; (3) confirm transactions, orders, payments and registrations placed online; (4) send information requested by a customer or potential customer; and (5) provide emergency, security and online account maintenance information.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data integrity, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial procedures to safeguard the information we collect through the Site. However, please be advised that Tata Communications cannot guarantee and has no control over the public or third party network through which you send your Personal Information to our Site. Tata Communications requires employees to keep customer information confidential and we hold them accountable for their actions.
OUR COMMITMENT TO PROTECT CHILDREN
Protecting the privacy of children is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our Site is structured to attract anyone under 13. This Site is intended for a general audience and we do not knowingly collect any Personal Information from children.
LINKED INTERNET WEB SITES
This Site provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other Web sites not controlled by Tata Communications. These hyper-linked Web sites may contain privacy provisions that are different from those provided herein. Tata Communications is not responsible for the collection, use or disclosure of information collected through these Web sites, and Tata Communications expressly disclaims any and all liability related to such collection, use, or disclosure.ONLINE ADVERTISING
Tata Communications uses information supplied from third-party companies in several ways. This is aggregated data that does not personally identify any individual online user. This data is used to: (1) Evaluate and prioritize site selection when developing online media plans; (2) geographically target advertising; (3) deliver product and pricing information applicable to the customer's country; and (4) gauge the effectiveness of our online advertising.
Personally identifiable information such as your name, address, phone number, and e-mail address is not collected unless you voluntarily supply this information to Tata Communications or to a third party partner in order to get further information about products and services. In addition, some Tata Communications websites may accept advertisements from third-party advertisers. These advertisers are carefully selected to provide information about products and services that we think may benefit you. Please check the privacy policy of these websites concerning what information these companies may collect.
Third-party advertising companies may also utilize technology in order to measure the effectiveness of advertisements. The Site may contain clear .gif files (also known as Web beacons), electronic images that allow the third party to collect anonymous information. This anonymous information about your visits to our Site is used to provide advertisements about goods and services of potential interest to you. No personally identifiable information is collected during this process.
DISCLOSURE OF ACCOUNT INFORMATION
We may provide account information to collection agencies when customers do not pay their bills. We restrict the use that can be made of this information to collection activities only for our charges and for the charges we bill for others.
HOW TO CORRECT, AMEND, OR DELETE YOUR INFORMATION
We will honor your requests to correct, amend, or delete your account information (for example, your name, address, or billing information) and you may verify that appropriate corrections have been made. To correct, amend or delete account information, contact trueroots™ Customer Service through the trueroots™ website. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. For Customers who have registered “My Account” profiles with Tata Communications (limited to specific areas and services), you may update your personal information online at any time through your “My Account” page.
TRANSFER OF PERSONAL INFORMATION BETWEEN COUNTRIES
Tata Communications may from time to time transfer Personal Information between Countries. When Tata Communications transfers Personal Information between countries of the European Union and the United States, we will insure that the recipient has adequate procedures in place to protect such information. The recipient of Personal Information must either participate in the Safe Harbor program developed by the United States Department of Commerce and the European Union or accept contractual clauses assuring the adequate protection of the Personal Information. Companies which participate in the Safe Harbor program have certified that they adhere to the Safe Harbor Privacy Principles agreed upon by the United States and the European Union. For more information about the Safe Harbor program, please visit the United States Department of Commerce's Safe Harbor web site at URL: www.export.gov/safeharbor
TRUEROOTS™ PRIVACY POLICY CHANGES
This Privacy Policy is subject to change. Any changes to the trueroots™Privacy Policy will be posted on the Site. All information submitted through the Site to Tata Communications is subject to the terms and conditions of this Privacy Policy, as amended.
How to contact us
If you become aware of any violation by any person, including Users that have accessed the Service through your account, please notify us at the following email addresses: For trueroots™ Services Customers, reportabuse@trueroots.co.uk. (in the UK), reportabuse@trueroots.us (in the USA) , reportabuse@trueroots.ca (in Canada)or reportabuse@trueroots.eu(in the France and in the Germany)or reportabuse@trueroots.sg (in the Singapore) or reportabuse@trueroots.hk(in the Hong Kong)(We have added the respective Tata Communication entities report abuse E-mail ID of each country ). All other Customers, please contact: reportabuse@tatacommunications.com.
Should you have other questions or concerns about Tata Communications' Online Privacy Policy, please contact us at the following email addresses: For trueroots™ Services Customers, privacy@trueroots.co.uk (in the UK), privacy@trueroots.us (in the USA)or privacy@trueroots.ca (in Canada),or privacy@trueroots.eu (in the France and in the Germany)or privacy@trueroots.sg (in the Singapore) or privacy@trueroots.hk (in the Hong Kong)(We have added the respective Tata Communication entities privacy E-mail ID of each country ).
