FAQ's France

1. What is the "Get 120 minutes extra time free" offer all about?

Trueroots from TATA Communications brings to you the "Get 120 minutes extra talk time free" for your first purchase. This talk time is calculated at the calling rate to India from France using local access number.

Customers who transact during the offer period are eligible for this offer.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.eu
  2. Call CC # 800-919-477

On the first transaction, customer shall get 120 minutes free for any denomination of purchase.

Plan € Extra talk time
5 -
10 -
20 5%
50 10%
100 15%











2. Who all can avail of this offer?

This offer is applicable to existing trueroots subscribers as well as new registrations.

This offer can be availed of by all France customers who transact on trueroots during the promotion period.

3. How can I get free additional minutes during the promotion period?

Post successful transaction, customer shall get free additional 120 minutes talk time as per the plan of transaction mentioned below.

Plan € Extra talk time
5 -
10 -
20 5%
50 10%
100 15%











Customer can either carry out successful transaction on the www.trueroots.eu portal or can call CC # 800-919-477

4. Within how many day(s) will I receive the free additional talk time?

On successful 1st transaction customer shall receive the free additional talk time with in 24 hrs.

5. How many free additional minutes will get credited in to my account?

Your account shall get credited 120 minutes of additional talk time. This talk time is calculated at the calling rate to India from France using local access number.

6. What is the validity of free minutes which I received?

The validity period will be 1 year from the date of first call.

7. I didn't receive the free additional talk time? How will I get the same?

You need to contact customer service on 800-919-477.

8. Can I call other countries using these free additional minutes?

The same amount can be used to call other destinations apart from India. Considering the calling country rate, the available talk time amount shall vary.

9. Can I use this PIN even after I exhaust the free additional minutes?

Yes, you can continue using the PIN even after you run out of free additional minutes. You need to recharge you account and avail of our exciting offers.

10. Will I get free 120 minutes additional talktime each time I topup my account?

No, the 120 minutes free extra talktime is given only the first time you make a purchase. For subsequent topups, depending on the denomination, you will get additional talk time.

Plan € Extra talk time
5 -
10 -
20 5%
50 10%
100 20%